What does a membership include?
+
A membership keeps your home ahead of breakdowns instead of reacting to them. Depending on the plan, it covers:
- Seasonal HVAC tune-ups, spring and fall
- Priority scheduling when you need us
- A reduced diagnostic fee and discounted repairs
Pick the plan that fits and Will confirms your enrollment personally.
What if I'm not a member — what does a diagnostic cost?
+
Non-members pay an $89 diagnostic fee for us to assess the problem. Checkmate Comfort members pay a reduced $39 diagnostic, and King's Shield members pay nothing at all. If a repair follows, that fee goes toward getting it done. Call (615) 486-4617 and we'll get you on the schedule.
Do evenings and weekends cost extra?
+
Only when it's an unscheduled emergency. Here's how it works:
- Monday–Friday, 8 AM–5 PM — standard service calls, standard rates
- Booked evening appointments (say 5 or 6 PM, when you're home from work) — still standard rates; scheduling ahead is never an emergency charge
- Unscheduled calls after 5 PM weekdays and anytime on weekends — emergency dispatch: you reach the on-call technician directly and after-hours rates apply, quoted before we head out
If you can plan the visit, book it and pay the normal price. If it can't wait, call (615) 486-4617 any hour.
Do you offer a veteran discount?
+
Yes — veterans get 15% off. It's our thank-you for your service. Just mention you're a veteran when you book or when the technician arrives, and it comes off the bill.
What areas around Cookeville do you serve?
+
We serve Cookeville and the whole Upper Cumberland. That includes Algood, Sparta, Livingston, Smithville, and Crossville — covering Putnam, White, Overton, DeKalb, and Cumberland counties. If you're nearby but don't see your town, call (615) 486-4617 and we'll tell you straight whether we can get to you.
Is the membership transferable?
+
Yes — both plans are fully transferable:- Sell your home and the remaining coverage can move with it
- A real selling point for buyers who value a maintained system
- Peace of mind that carries over, not money left on the table
Just let us know and we'll handle the details.
What's the difference between Checkmate and King's Shield?
+
Checkmate Comfort is HVAC-focused; King's Shield covers your whole home. Here's the short version:
- Checkmate ($14/mo or $100/yr) — 2 HVAC tune-ups, priority scheduling, $39 diagnostic, 10% off repairs
- King's Shield ($20/mo or $200/yr) — everything above plus a plumbing and an electrical safety inspection, FREE diagnostic, 20% off repairs, member-only promotions
Do you serve commercial properties?
+
Yes — light commercial is one of our trades. We handle offices, storefronts, rentals, and small facilities with the same HVAC, plumbing, and electrical work we bring to homes. There's no extra runaround — one team, one point of contact.
Why join instead of just calling when something breaks?
+
Because catching problems early costs a fraction of a failure, and members skip the wait. Regular tune-ups extend the life of your system, priority scheduling gets you seen first, and members caught issues during inspections that would've cost a fortune later. Reach Will any time at (615) 486-4617.
Which trades do you cover?
+
HVAC, plumbing, and electrical — plus light commercial. We're Rheem and Daikin certified for heating and cooling, handle leaks, drains, and water heaters on the plumbing side, and cover panels, breakers, outlets, and safety inspections on the electrical side. One company keeps your whole home running.
How do I pay, and what's the diagnostic fee?
+
Every quote is explained clearly before we do the work — no surprises. Payment options are confirmed when you book. The diagnostic fee is $89 for non-members, $39 for Checkmate members, and free for King's Shield members.
What if I need to reschedule?
+
Life happens — reach out as early as you can and we'll move your visit. Will and the team will find a time that works for your schedule.
